Frequently Asked Questions

Are the ingredients you use 100% natural?

Yes! All of our ingredients are natural and plant-derived. We don’t use any fillers, preservatives or artificial colours. Every ingredient is added for a purpose, each plays a significant role in the formulation and contributes to the active role of the final product.

We only cooperate with ethical UK-based suppliers that provide the highest quality ingredients.We don’t always stock organic ingredients – despite the popular view, organic doesn’t always mean better and getting a certificate can be a real challenge (especially financially) to farmers of the exotic oils and butters that we love so much – but we do only use reliable and tested suppliers who care equally about the produce and the people who produce it, providing them with a fair trade and a living wage.

ARE KOZMETICS PRODUCTS 100% VEGAN-FRIENDLY AND CRUELTY-FREE?

Yes! Our products are formulated with vegans in mind and do not contain any ingredients of animal origin, and that includes all our products containing wax. We do not use beeswax in our formulations; instead we use Candelilla Wax, which is derived from a shrub found mainly in Mexico. Happily, animal testing is banned within the EU, and the only creatures our products are tested on are willing friends and family members!

HOW ARE KOZMETICS PRODUCTS MADE?

Every single product from our range is handmade by us in the UK. This means that we can monitor each freshly-made batch very carefully, ensuring that the ingredients used are of the highest quality, so that the products you receive are the best that they can be. The production process is closely monitored and led by our founder, Dr Magdalena Koziol, who has 9 years research experience in university and industrial environments.

We also follow GMP (Good Manufacturing Practice) protocol, to help us to ensure our beauty products are of the very best quality. While our products are fully natural and made in small batches, they are still subjected to the same rigorous safety assessments as products from well-known high-street brands. This is great news as it gives you the peace of mind that whatever you buy is safe from us for you and your family.

CAN KOZMETICS PACKAGING BE RECYCLED?

For all of our products we only use packaging that can be widely recycled, like glass and aluminium. But we are also very committed to the idea of reusing, not only recycling, so why not wash out our beautiful jars and bottles and use them for storage or as decoration?

If you can’t find a use for them, get in touch. You can send them back to us and we will give you a 10% discount on your next order!